Chandler Harley-Davidson

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Testimonials

What some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey Page.

"My wife and I bought our 1st HD from you and a Fire Fighter Special Edition at that. We felt Mike and everyone involved was very honest with us and helpful in our decision. Because of our experience and the terms of the sale, we could not say no. Thank You So Much!!!!!! Dreams do come true. "

By: Martin Chandler,AZ

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"Chandler HD does what it takes to keep the customer satisfied. Excellent sales, service and support. My favorite store!"

By: Holly Phoenix,AZ

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"I walked in just to look at what they had in stock for used Road Kings. Scott Heffington was so knowledgeable and helpful I decided to buy an 08 Road King instead. The purchasing process was extremely painless and fun. I never felt pressured or out of control. I asked for certain terms and Scott and the finance dept. had no problems trying to accomadate my needs. I will recommend CHD to all my friends looking to buy (trust me, after seeing my bike they all have the bug!.ha!!!) Thanks fellas!!"

By: Billy Phoenix,AZ

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"I started out sad but now I am glad! I had to put Chief (my 03 FLHRSE) down and get a new pony out of the coral. No I didn't lay Chief down, I just had to shoot him to get him out of his misery. For over 10 years my wife and I have done long distance tours; we live in Alaska. We typically average 15000 miles a year on these tours. Needless to say we visit a lot of dealerships throughout the United States, Canada and Mexico. Here is my experience with Chandler Harley Davidson Dealership; I'll try to keep it brief. We were on our Las Vegas to Phoenix segment of our trip, en route to New Mexico on March 10th. Inbound to Chandler Arizona where we planned on spending the night, I heard a noise in my primary which I recognized as a loose compensator sprocket. The next morning we went to the dealership. I walked in to service met Matt Brown and told him my situation. Believe it or not, he had my bike on the rack within 15 minutes of when I walked in the door! I climbed on the back of my wife's Electra Glide (I hate riding on the back) and went for breakfast. Matt called me while I was having breakfast to give me the bad news. I had spline damage to my crankshaft and would require an overhaul. We immediately went back to the dealership where I did my own inspection, sure enough it was bad. While service was developing me a quote for an engine overhaul and an upgrade to a six-speed transmission, I went out to sales and met Mike Montgomery. I told him my situation and I might be interested in a new bike if I could get the right deal. I had a lot of issues to deal with i.e. out-of-state, parts, trade-in and a lot of technical questions. He was honest when he didn't know the answer to some of my questions and within an hour he had assembled a team to work with me. At one point I had Doug the Sales Manager, J.T. from Parts, Shaune and Matt from Service and Carl from Finance all working with me at the same time. Absolutely incredible what this team did, and I'm not an easy person to please, lets just say I'm very detail oriented. I have demands of a Harley few bikers require; my parts order consisted of over three pages. We started doing the buildup on parts by 10:00 a.m. The dealership closes at 7:00 p.m. Carl and Doug stayed till 8:30 p.m. that night while we completed all the financial requirements for the bike so it could go into the shop for the engine buildup the following morning. They said is would be ready to pick up at 7:00 p.m. the following night. The bike was ready to pick up at 6:00 p.m. (1 hour earlier than promised). Matt a HD VROD Racing Team mechanic did the 103 in. engine build. He did a very nice job. My wife and I made a quick run to New Mexico and back. I brought the bike back less than 48 hours later with a little over 925 miles on it for it's Dyno work. The engine was flawless; to my disbelief (I had to check it twice) my first tank of fuel during break-in was 44 mpg, amazing! Now I have to buy a six-speed for "Scarlet" (my wife's FLHTCSE) because I have a gallon more range than she has! She ran into reserve twice on that 2-day excursion. Forty knot winds in New Mexico with blowing sandstorms down to one-mile visibility didn't help either! I guess you can bet who's going to do the work...Chandler Harley Davidson! I have been in contact with the dealership several times since we returned to Alaska. They have been able to assist me in every aspect. The staff at Chandler Harley Davidson has far exceeded my expectations! I'm still about a week away from final delivery due to waiting on parts arriving. The communications from the dealership has been superb. The title department even assisted me with my Alaska title paperwork, that's just unheard of. Bottom line, the staff at Chandler Harley Davidson is highly trained and has the needs of the customer at the top of their list! I feel confident in recommending them for any of your Harley needs. After working with this dealership I would rank them as one of the best in the nation (and I've been in every state and all the providences in Canada on a Harley). I have no doubt your experience will be as good as mine. They even threw in two t-shirts to boot! "Life is a Collection of Memories...They are like Starlight...They go on forever, as long as there is someone to remember them!" Jim Evans a.k.a. Yukonjim Oh, I forgot to mention the name of my new pony (2008 FLTR) it's "Rhett". Scarlet is such a floozy she doesn't even seem to miss Chief! "

By: Jim Girdwood,AK

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"Chandler Harley Davidson went above and beyond my expectations of customer service! I could tell you all about it, but its just one of those things you need to experience for yourself. "

By: Adam ,AZ

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"I haven't bought a bike yet but the service i was given by David and Scott was very good they were very attentive and very professional I was treated like a family. I will Purchase my first bike at Chandler Harley-Davidson. Keep up the good work guys and see you soon."

By: Lesther Tempe,AZ

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"An Arizona native, I have purchased over 20 new bikes of all makes and models since 1969. January 2008 was my first experience with a new Harley. I was eyeing a 2008 XL1200C with orange and black color scheme and fell in love right away. That is when I met with Mike McCulloch (Sales). Mike answered all my questions; it was obvious he knew Harleys. Mike�s mellow attitude and low pressure diplomacy sold the bike. The sale was easy and felt like I made friends at Chandler Harley. Once the bike was delivered, I was surprised on my next visit to the dealership; Mike met me at the door and wanted to know how the bike was running. Wow, after the sale, a sales man still interested in me and the bike. This is not true of other bikes I have purchased as once the bike is sold; most bike dealers treat you like a stranger. This was not the case at Chandler Harley. The employees are friendly; know you on a first name bases and just enjoy talking about bikes and riding. I highly suggest asking for Mike on your next visit to Chandler Harley. He is a great person; very knowledgeable and friendly. He even came in on his day off to ensure the bike was ready for pickup! Well, the journey did not stop there as was time for modifications. I had the pleasure to meet up with Jeff Sime in part/accessories. Jeff spent a lot of time with me to ensure all modifications would work and even would bring a part out to bike to ensure it would fit. We spent many hours getting everything just right and must say the support of Chandler Harley is outstanding indeed. I will continue to have all my work done a Chandler Harley. Great sales, great support, nice people and a hell of a store. Talk is cheap; however, pictures tell the story @ http://www.youtube.com/watch?v=sHpdXc6-KmQ Thanks again Chandler Harley for making my first Harley a great experience; I will be back! Cheers, Christopher "

By: Christopher Mesa,AZ

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"Family Feel."

By: Anonymous Tempe,AZ

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"I'VE BEEN TO OVER 43 DEALERS AROUND THE COUNTRY AND YOUR DEALER IS THE BEST THAT I'VE BEEN TO. EVEN WHEN SCOTT IN SALES KNEW THAT I WAS FROM OUT OF TOWN AND WOULD ONLY BE BUYING SOME T SHIRTS HE STILL TOOK THE TIME TO SHOW ME AROUND AND MAKE SURE THAT ALL MY NEEDS WERE MEET. DAVID FROM BOSTON, MA"

By: david north easton,MA

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"Bought a 105th.Anniversary FXDL. Ordered some goodies. You picked up my bike at my house, did the work, and returned the bike. VERRY COOL THING TO DO. Thanks guys."

By: neil ahwatukee,AZ

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"FIRST CLASS OPERATION."

By: JIM AHWATUKEE,AZ

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"Everyone was very nice. Made sure we knew exactly what we wanted and did not try to push us into anything. We could not be happier with our Road King! Thank you Chandler Harley!!!"

By: Matthew Chandler,AZ

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"I recently visited your dealership while on vacation in Arizona. From the moment my friend and I walked through the door your entire staff was very polite and helpful. As most vacations for a Harley rider go, I was sent on a mission to purchase shirts for various family members. Kristen offered to assist me with finding a particular shirt , and Katie was my cashier. Both ladies were very curtious and not pushy as some sales people can be. I just wanted to say thank you to them and the rest of your staff for making my visit a pleasant experience. Keep up the good work."

By: Steve Johnstown,PA

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"My experience at Chandler Harley was UNBELIEVABLE! My sales person Mike McCoullagh is the absolute best salesman in the world!!! He made our experience before, during, and after the sale absolutely effortless. His knowledge, character, and work ethic are what every customer is looking for. Mike really does work hard to do what is best for the customer, he takes the time to listen and he cares that the Harley you get is the one that is right. His work after the sale is even more impressive. I actually had a huge issue in parts that made me so mad I vowed to never go back to CHD, however, Mike worked tirelessly to fix it and kept me coming back to Chandler Harley!!! I don't know what awards the sales people get but he should get the Purple Heart of Harley!!! Thank Mike and Chandler Harley - owning a Harley is awesome but owning one from Chandler Harley is even better!!!!"

By: Tyler Maricopa,AZ

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"chandler harley has made my dream come true with the purchase of my 08 electraglide classic."

By: Bob Phoenix,AZ

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" My husband sent his surveys back he got in the mail but I'd like to take a minute and thank everyone at your dealership. When my husband was out for a Harley I thought it was just the name thing honestly..maybe so but I do know that not too many other companies of any name of any product have taken such good care of us or made us feel as good as ALL the people we dealt with at your dealership . I wish I had remembered all their names to get them the individual recognition they really deserve ..but I don't remember the names ..Dominic was our sales person...the guy that did our financing and took care of a problem with a mark on Dave's tank emblem, the fun guys in parts, some great girls in motor clothes . When we come back in we're greeted as fondly as when we came to buy and are even remembered..didn't happen with the last motorcycle we bought..or anything else I can remember . There may be "red tape" or things you have to do when taken care of adjustments or corrections but we've never seen them..everything has just been "yes that's possible and taken care of " . I also own my own business with Mary Kay Cosmetics and pride myself on great customer service for my own clients... and honestly was really surprised to see so much of the same from Harley . You guys are fantastic! Everything has been just a really enjoyable and fun experience .. this day in age it seems alot of companies and especially in Arizona don't care if your a repeat customer or if they loose your business.. and that is not at all the feeling we got shopping with you. I won't hesitate to recommend you to anyone I know that may be interested in a motorcycle . I don't know that I will ever ride my own unless Harley starts making little little motorcycles and maybe some pink..but if I ever do it will be a Harley and I certainly enjoy riding on the back of my husband's .Could you maybe ask Harley if they might consider making some cars ? That was just too easy and fun! Women would REALLY appreciate the Harley approach ..go SHOP for t-shirts and we'll do your paperwork!!!! Like how awesome is that !!!! You might mention maybe they can make some some cool riding goggles a little more "girly" maybe in brown instead of black with some bling? Just a thought..I know I'd buy some ..for now I "alter" mine !! Again please thank everyone again for us ..Merry Christmas ..Happy New Year ! Sharon and Dave "

By: Sharon and Dave Apache Junction ,AZ

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"Mike McCoullough is AWESOME!!!!! He and many others have made my Harley Experience fantastic. "

By: Tyler Maricopa,AZ

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"Three words come to mind "EXCEPTIONAL CUSTOMER SATISFACTION". These 3 words cover the entire staff as well as Matt (GM) at Chandler HD. Not only do they provide prompt, friendly service, they always seem to go "ABOVE AND BEYOND". It's a joy walking into CHD, everyone knows us by name and treats us as though we're their only customer! Our dog "Rudder" enjoys visiting with the staff too. John S. is the "go too" man, he can make it happen. Matt, your the BEST GM this dealership has ever had! We have nothing but GOOD things to say about CHD, and recommend all our friends to go to your dealership! Keep up the good work!!!!! You should ALL pat yourselves on the back!! Anonymous - North Pole, Alaska"

By: Anonymous North Pole,AK

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"A couple of weeks ago I had some parts installed on my 07 dyna , Scott from sales & John in service worked with me. When a problem occured, they worked it out immediatly. I want to thank them for the great work they did. I will keep getting my parts & service at this location thanks you Steve"

By: Anonymous Chandler,AZ

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"Ok, guys, you need to figure out how to add some stars above 5. I purchased my new Fat Boy 2 months ago, and boy, were they right when they said, "the bike is just a downpayment for the accessories..."!!! There are two dealerships closer to our house, but CHD is my second home. Everyone, from Don in Sales, to Kristen, Robyn, Pam, Sarah, and Kaila in Motorclothes, to Zach and Corrinne in Parts, Big Daddy John Stapleton (The Man, The Legend) in Chrome, John in Service, and WHO COULD FORGET MATT (!) have been stellar in my book. I swear, I should set up direct-deposit into my account there! Mad Dog Stapleton is the absolute BEST with customizing ideas from conception to completion, and I'm just itching to see how we do in the World of Wheels this year. Special thanks to Matt for the extra help getting both my buddies into bikes on Saturday. You all have a loyal customer for life here. You Guys ROCK! Ken & Lynda Butters "

By: Ken & Lynda Gilbert,AZ

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"We are previous buyers to Chandler Harley, this one makes our 5th bike. It is our pleasure to be able to come into Chandler Harley and the minute we walk in the door we are always welcomed. I bought my 1st Harley last year, this year I traded it off and got an 07 FLHX. Carl worked his magic and I was able to get a new seat, rush pipes, windshield,and a back rest wrapped into my loan. Don, our salesman, understood what I wanted and they worked with the service team to make me happy. This is why we keep coming back. We have brought in my brother who has bought 2 bikes, our daughter, sister-in-law from Texas, and I am working on my brother-in-law. If you want to ride, want to trust, then Chandler Harley is the place to go. Just ask us we will tell ya!! Thank you so much friends.. Carol Green"

By: Carol Tonopah,AZ

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"From the moment I walked in I was treated AWESOME! Don was friendly and Kristen in finance took her time and listened to me and what I wanted. If it weren't for her knowlege and understanding of my needs I would have never purchased. It was a gift for my husband and he is SO HAPPY. You have a winner having Kristen working at Chandler Harley Davidson. Thank you all!"

By: Anonymous phoenix,AZ

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By: Anonymous phoenix,AZ

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"The staff at Chandler Harley Davidson were most friendly, most helpful and were wiling to help me acquire the bike of my dreams, i can not give enough praise to those who helped me directly John Stapleton, Jeff, Scott, Doug and Kristie. They made my buying experience a very awesome one and i will recommend them to all my friends who are in the market to buy a bike. John who helped set up the bike, Kristie who helped me in chosing a good helmet and attire, Jeff for the financing, i couldnt ask for a better deal, Scott and Doug for making me feel like a family member and all those i didnt know or didnt see they helped also. Thank you once again. Joel D Manzutto "

By: Joel Mesa,AZ

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"I bought a new 2007 Softail Deluxe in July of this year. From the time I walked through the door, and was first approached by Don Abunis I felt right at home. Don seemed to be very knowledgeable and helpful in helping me select the correct bike for my style and needs. Most importantly I would like to thank John Stapleton for all the help I received on customizing my bike. He has helped me with lots of chrome upgrades, a stage 2 103CU big bore kit, pipes and many other items. He is always very excited to help, and seems to have a passion for his line of work. Even his wife Kristen in apparel was very helpful. Most important to me was they way that everyone I have had contact with at the dealership seems to try and remember there customers. Even after the original purchase of my bike everyone seems to remember my name. I was originally referred to your dealership by a friend. I know after the service I have personally received that I will recommend to all of my friends to shop with you as well. Thanks again. "

By: Wesley Chandler,AZ

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"We recently had a lot of engine modifications and accessories installed our 2006 Heritage Softail, as usual John Stapleton and the entire service department went above and beyond to ensure we were completely satisfied. Thank you John and the entire Chandler Harley Davidson staff."

By: Leeland Morenci,AZ

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"The entire staff at Chandler Harley Davidson has been so fantastic from our first purchase of our Heritage Softail to our most recent installation of a big bore kit. There is no dealership on earth that makes you feel like you are coming home. We love you guys and want to thank you all for making us part of your Chandler HD family. Deb "

By: Deborah Morenci ,AZ

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"I have to say when we first bought our Bike I was a little upset with the time it took however Matt, Robyn, John, Jim and of Course Sean P has definitely changed any or all dissatisfaction we had. The help we have gotten from Robyn, Sean and John S has more then made up for any delays in our visit. We have to say we were unsure as to whether we wanted to take the time to do the new customer party or not however my wife suggested we try it, so I changed my flt from Denver and came home early as to attend the party and I have to say, Everyone and I do mean everyone made us feel like family and not just a customer number. I usually do not do survey�s but this is one I feel I had to do to set things right. Matt could not have been more concerned about our thought�s John and Robyn have gone far beyond what is necessary to help us with anything we need or want and of course Sean, Both of us are happy to have worked with him on the purchase of our new Motorcycle. Even though the sale is done every time we stop by the store Sean is still the first to great us. I have been in sales for almost 30 years and if I were to change careers this is where I would most definitely want to make the change to. Too sum it up we will most definitely be buying more stuff from here and we will absolutely be sending family and friends to do the same. Again thanks to all in our past, current and future purchases. "

By: Bill & Paula Casa Grande,AZ

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"ASSISTANT SALES MANAGER JOHN WARREN WAS THE BOMB!!! HE WENT ABOVE AND BEYOND TO GET ME APPROVED AND GET ME RIDING MY NEW HARLEY. I WILL BRING ALL MY FRIENDS DOWN TO SEE HIM"

By: Anonymous SUPRISE,AZ

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"We recently purchased two bikes a Road King Custom and a Deluxe Softail. As new riders Tyler Hicks and many others treated us with the utmost respect taking the extra time to walk us through the differences and characteristics of all models. We have enrolled in the Rider's Edge program and have confidence that we will receive the same level of professionalism during the course and any future dealings with Chandler Harley Davidson. Thanks, Scott"

By: Scott Chandler,AZ

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"i want to thank the service department at chd. they have the hardest job in a dealership and the most knowledgeable staff. all of my work has been done on time and has exceded my expectations. don't forget the guys in the back who make things happen. they are incredible. mechanics are the "real harley guys"!!!!"

By: Anonymous chander,AZ

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"I had bought a sporter custom from phil who was very very nice toward me and my family.Sue C who works in the claim department was very helpfull and should be complemented for her exellent work keeping me posted of the progress on my bike and new paint job that Hector had done.The mechanic who put my parts together was right on.The team at chandler harley is terrific and they should get all stars THANKS AGAIN ART VALDEZ and Family". "

By: ARTHUR CHANDLER,AZ

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"I was only in Chandler H-D to get my Road King a check-up. A couple of hours later I rolled out of there on a 2007 Ultra Classic Electra Glide. My girlfriend says there is one other thing we do together that makes us happier...and oh yeah, we both wear protection...helmets.The staff at Chandler H-D is very professional."

By: Anonymous Phoenix,AZ

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"My wife and I have bought three ultra classics in three years,all of them across the country as we live in New Hampshire.Our first bike was bought in Oregon.We and three other couples flew to Oregon and bought four ultra's, we had so much fun riding home it should have been illegal,we called this the coast to coast tour. Last year my buddy put a bunch of stamps on his bike and mailed it to Phoenix. My wife and I bought our second ultra at Chandler HD.We rode to Mexico,then up the Continental Divide to Glacier Park.From there we rode east crossing the Canadian border, attending HOG rallies in Minnasota and having way too much fun,we called this ride the Three Country Tour. This year my wife and I bought our third ultra (in case you didn't know we have two children,and we are best friends so they need to ride)in Texas.We attended the nascar race in Texas.From there we headed west to Phoenix for the Nascar race there the following week.We rode up to Chandler HD and we walked in like we were the king and Queen of Phoenix and asked for a thousand mile service.They told us that they would squeeze us in first thing in the morning(it was three PM) We went to the rental desk to find the salesman who sold us our bike the previous year. We explained to the rental man that we grew up in the sixties and we couldn't remember his name he gave us a bunch of salesmen's names finally coming up with Craig.We decided he was the one that had treated us like Kings and Queens the previous year. At about this time Craig was walking thru the front door with a bunch of sodas in cups I asked if he had bought enough for all of us.He replied that can only be one person and recgonized me by my voice.We told him about last years three country tour and all the fun we had. In closing we would like to thank the service dept for squeezing us in.We would like to thank Jimmy in service for talking english(he is from Mass.)and teaching us about Bullfrog.Craig for treating us so well two years in a row.The little lady in the clothing dept who helped my wife lug all the stuff we had to stuff into two saddle bags and a tour pack( I am still continplating adopting you). Thank you Chandler HD,you are the best,all the way to NH Kevin and Debby Onnela Lempster,NH "

By: Kevin and Debby Lempster,NH

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"Pete is the best. He took the time to walk me through all the of different bikes from the 883 to the Road Glide - Can't get carried away. He spent quite some time explaining all the different models so I was fully prepared to make an informed descision. I left and visited other dealers in the valley but the time Pete spent with me and my family that first visit made me come back. He is the reason why I came back to Chandler to make my investment and to join the Harley Family. Thanks Pete - I love my bike."

By: Eric Queen Creek ,AZ

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"I've just recently become obssessed with Harley, having found that it's an addicting passion. My best friend has his own Harley (A 1997 Heritage Softail Classic) that I'm hoping to inherit, and so fell in love with the tradition of Harley. I moved to Arizona about two years ago, and in the first week I started shopping at Chandler H-D. Now I'm on a first name